Support & FAQs
IMPORTANT UPDATE ON CHRISTMAS SHIPPING
Returns: To initiate a return, visit BallsDeepTackle.com/Returns
Read our refund policy at https://ballsdeeptackle.com/policies/refund-policy
For Other Support, Contact Us By Email
Email Us Support@BallsDeepTackle.com
Please Include Your Order Number & Describe the Issue
We cannot help if you send us a message that is vague with no information.
We Will Respond Within 24 Hours (Except for Sundays)
Common Questions and Issues:
Hats and shirts ship separately from different warehouses
Some shipments are delayed this month due to higher than normal volume
We do not view Facebook or Instagram messages, we only offer support through text or email at Support@BallsDeepTackle.com
⭐ Lifetime Satisfaction Guarantee
😀 Excellent Customer Service
BALLS DEEP TACKLE
PO Box 1668
Angleton, TX 77516
If you are an influencer or would like to retail our products, please email us information about your business/profile(s), links to your website/profile(s), and how you'd like to see us work together.
Frequently Asked Questions:
Do You Sell Face Masks?
No, we think they are fucking stupid so we refuse to sell them on the matter of principal. If you don't like it, suck deez nutz 🥜
I haven't received my order and it's been a while...
Due to the Beer Virus, our suppliers have slowed down as online orders have exploded worldwide.
Your order may be delayed but it has not been forgotten.
If you do not want to wait simply request a refund and we will happily accommodate you.
I didn't receive my shirt/hoodie with my shipment?
Apparel is made when ordered and will ship separately from your other items.
I need to edit my order/shipping address
We cannot edit orders after they are placed because we process and ship orders very fast. Please verify your order before checking out.
My tracking number shows delivered but I don't see it?
Tracking info will often show an order delivered but not be delivered until 24-48 hours later.
We do not have any control over shipping or packages once we send them. Please contact your local post office for changes after shipping.
We offer shipping protection from lost, stolen, and damaged packages free with every order.
You should receive a separate email from Route.com after your order with instructions on how to file a claim if needed.
What Is Your Warranty On Your Products?
We offer a lifetime warranty on all products. To make a warranty claim please email firstname.lastname@example.org with your order number and the item, please describe the problem.
What Is Your Refund/Exchange Policy
We have a lifetime guarantee and refund policy, if you are unhappy with your order for any reason please contact us to request a refund. Read more on our refund page. Read more on our refund page
How Do I Track My Order?
You will receive an email with your tracking number when your order ships. If you did not receive this email, check your spam folder or search your emails for "Balls Deep Tackle".
Do you ship international?
We no longer ship international due to delivery issues and highly expensive returns and shipping.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.