Support & FAQS
Common Questions and Issues:
- Hats and shirts ship separately from different warehouses
- Some shipments are delayed this month due to higher than normal volume
- We do not view Facebook or Instagram messages, we only offer support through email support@BallsDeepTackle.com
For Support, Email Support@BallsDeepTackle.com
Please Include Your Order Number
We cannot help if you send us a message that is vague with no information.
For Snail Mail (Seriously?)
Balls Deep Tackle
1805 S Cherokee St.
Catoosa, OK 74015
If you are an influencer or would like to retail our products, please email us information about your business/profile(s), links to your website/profile(s), and how you'd like to see us work together.
Frequently Asked Questions:
I haven't received my order and it's been a while...
Due to the great Beer Virus of 2020, our hat suppliers (in Illinois) have slowed down production of snapbacks.
Your order may be delayed but it has not been forgotten.
If you do not want to wait simply request a refund and we will happily accommodate you.
I didn't receive my shirt/hoodie with my shipment?
Apparel is made when ordered and will ship separately from your other items.
I need to edit my order/shipping address
We cannot edit orders after they are placed because we process and ship orders very fast. Please verify your order before checking out.
My tracking number shows delivered but I don't see it?
Tracking info will often show an order delivered but not be delivered until 24-48 hours later.
We do not have any control over shipping or packages once we send them. Please contact your local post office for changes after shipping.
Balls Deep Tackle is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your shipping carrier which is usually the United States Postal Office.
What Is Your Warranty On Your Products?
We offer a lifetime warranty on all products. To make a warranty claim please email firstname.lastname@example.org with your order number and the item, please describe the problem.
What Is Your Refund/Exchange Policy
We have a 60 day refund policy, if you are unhappy with your order for any reason please contact us to request a refund. Read more on our refund page
How Do I Track My Order?
You will receive an email with your tracking number when your order ships. If you did not receive this email, check your spam folder or search your emails for "Balls Deep Tackle".
Do you ship international?
We no longer ship international due to delivery issues and highly expensive returns and shipping.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.